Roaring Spring Water Frequently Asked Questions
About Bottled Water
What are the different types of bottled water?
How is bottled water different from tap water?
How do I know my bottled water is safe?
How do I properly store bottled water?
How long can I store bottled water?
How much water will my family drink?
How much water will my business need?
About Water or Coffee Equipment
How do I care for and store 3-gallon and 5-gallon bottles?
How do I replace my 3-gallon or 5-gallon water bottle?
Do I have to purchase the water or coffee equipment?
What are the benefits of renting a cooler or water dispenser?
What causes water coolers to leak?
How do I determine if the bottle is leaking?
How do I clean a Cooler?
What installation is necessary for water coolers and dispensers?
What is the energy usage required to run the bottled water equipment?
About Bottled Water
Roaring Spring Water offers a variety of bottled water choices to fit your needs. We understand that everyone’s taste is different, and we strive to give you the highest quality bottled water. We offer three types of bottled water.
Premium Spring Water: Our Spring Water comes from an underground formation where water flows naturally to the earth’s surface. Read more about our historic spring.
Purified Drinking Water: Our Purified Drinking Water is a type of water that has been treated with processes such as distillation, deionization or reverse osmosis after coming from our spring.
Steam-Distilled Water: Our Steam-Distilled Water has been vaporized into steam, and then cooled to re-condense back into water. The water’s minerals are left behind, leaving only pure-tasting, steam-distilled water.
Bottled water is produced, distributed and categorized as a packaged food product by the FDA. Since bottled water is specifically made for drinking, bottled water must adhere to FDA Good Manufacturing Practices (GMPs).
GMPs require that bottled water containers are produced in a sanitary environment and are packaged in safety sealed containers that are approved by FDA for food contact. In addition, bottled water products are also subjected to FDA food recall, misbranding and food adulteration provisions. Click here to read more about the bottled water we offer.
Taste is another reason people choose bottled water over tap water. Chlorine is often used to disinfect tap water and can leave a chlorine aftertaste.
Bottled water provides people with consistent safety, high quality, great taste and convenient portability. To help ensure that bottled water is safe and of the highest quality, all IBWA members use one or more of the following steps including source protection, monitoring, reverse osmosis, distillation, filtration, ozonation, and disinfection. As a member of the IBWA, we perform all recommended steps.
Bottled water is regulated at the federal level by the FDA and at the state level by state agencies. By law, the FDA standards for bottled water must be at least as strict and protective as public health standards set by the U.S. Environmental Protection Agency (EPA) for public water systems. In addition, members of IBWA must meet strict industry standards required by the IBWA Model Code.
Roaring Spring Water goes to great lengths to ensure that their customers have the safest, highest-quality, premium water. For more information, read our Quality Assurance statement.
The International Bottled Water Association directs consumers to store bottled water at room temperature, away from direct sunlight and away from solids and chemicals.
Bottled water can be used indefinitely if stored correctly.
An average adult will typically use an estimated five to ten gallons a month.
We recommend speaking with one of our customer service representatives to help you determine the right amount of bottled water your family needs.
The amount of water consumed at a business is usually dependent on the number of employees. Please see the following suggestions. We’ll be happy to help you make adjustments according to your monthly usage.
- 10-15 employees should start with four, 5-gallon bottles per month
- 15-30 employees should start with five, 5-gallon bottles per month and make adjustments according to monthly usage.
- 30+ employees should start with one, 5-gallon cooler and seven, 5-gallon bottles.
About Water or Coffee Equipment
We recommend you keep the caps on empty bottles to keep out dust or dirt.
Store full, as well as, empty bottles in a clean area away from cleaners, oils, or other cleaning materials.
In extremely cold conditions bring your bottles inside and store in an area to prevent them from freezing.
Please do not use bottles to mix iced tea, sugared drinks, etc.
Please do not fill empty bottles with ANY substance.
Wash hands thoroughly.
Wipe neck and shoulder of new bottle with clean, damp paper towel.
Remove empty bottle, and clean and dry any water found around the probe area of the ”no-spill” receptor.
Remove ONLY the protective paper seal on top of the cap.
Place new bottle on the cooler.
All of our equipment is rented to you and included in your fee as part of the water or coffee delivery service you are receiving.
Not only do you have cool, refreshing water at your fingertips but, we are responsible for any necessary repairs to the cooler. If the equipment cannot be repaired, we assume all responsibility for the equipment and will replace it at no charge to you. Click Here to find out more benefits to renting a cooler.
Most of the time the leak is from a defective water bottle.
The reason the bottle may leak is because after many cycles of cleaning and sanitizing, bottles can develop a tiny fracture that is only noticeable once it is on the cooler and water levels begin to drop.
First remove the bottle and check the water reservoir. If the reservoir is full, leakage is probably due to a fractured bottle.
Please return the damaged bottle to your bottled water distributor or to your route salesman on delivery after marking it prominently with the word ”LEAKER”. The bottle will be taken out of production and recycled into other products.
Your bottled water cooler or dispenser is virtually maintenance free. We recommend cleaning the exterior of your cooler every few months.
Steps to clean the exterior of the cooler:
Clean all surfaces of the cooler with a mild soap. Do not spray cleaners on or around spigots.
Remove drip receptor.
Remove the screen (if equipped) and wash both the screen and drip receptor in mild detergent (Do Not Put in Dishwasher).
Rinse the screen and drip receptor well in clean water, and replace on the cooler.
Wash drip receptor regularly to ensure cleanliness.
Then follow these steps to successfully clean your cooler’s water reservoir:
Unplug cooler. Remove empty water bottle.
Drain all water still in reservoir through the cold water faucet.
Fill the dispenser reservoir with clean tap water (about one gallon). Dissolve one teaspoon of household bleach in one cup of boiling tap water. Add this mixture to the tap water already in the reservoir (There should never be more than one teaspoon of bleach per gallon of tap water.)
Using a clean brush, scrub the inside of the reservoir. Let stand for five minutes.
Drain this water through the cold water faucet ONLY. Wipe the reservoir dry.
Rinse reservoir by filling with clean tap water. Drain through the cold water faucet.
If your cooler has two faucets, refill the reservoir with clean tap water. Drain through the second faucet.
Place a new bottle on your dispenser. Plug in the unit and enjoy!
Bottled Water Cooler requires a standard 110 watt receptacle within six foot of the cooler. Point-of-Use Coolers or Filtered Coolers require a municipal water supply and a standard 110 watt receptacle within six foot of the cooler. Crocks and Flo Jets require an installation kit which is provided by Roaring Spring Water.
The energy usage of water coolers while running is the equivalency of a 60 watt light bulb.